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closing the feedback loop
by mattstan51 @ 07/09/07 - 09:44:15

http://www.stpp.com/inspire%2096%20paper.htm

the experience factory
http://tinyurl.com/2jvlt8

Software related, but applicable to most industruies with clients

talk on application in other areas
http://tinyurl.com/37jq3k

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Tags: continuous improvement, feedback,

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